Refund policy

Return Policy for Vama Ayush

In our constant endeavor to offer excellent services and 100% customer satisfaction, we have introduced a return policy of up to 10 days. You can opt for a refund or exchange within 10 days of product purchase. However, please ensure that the item is unused and in the same condition as received. Also, it has to be in its original packaging.

Return shipping charges have to be borne by the customer. Vama Ayush does not have a pickup policy at this point in time, hence it is upon the customer to send the parcel unused and packed in original packaging condition within 10 days of purchase. Shipping costs charged at the time of shipping the item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item for returns you should prefer using a trackable shipping service or purchasing shipping insurance to ensure that your product reaches us safely. Products purchased in the sale amount cannot be refunded. Products sold under discount, 1+1 offer, or free items cannot be taken back.

So, please place your order carefully and only when you are certain that you want that particular product. Read our specifications carefully to avoid confusion and wrong order placements.

 

Rules of refund

  • To complete your return, we require a receipt or proof of purchase.

  • Please do not send your purchase back to the manufacturer.

  • Please share your return shipping details once the return is initiated.

  • There are certain situations where only partial refunds are granted.

Eligibility for Refund

Once your return is received, it will be inspected for the following conditions:-

  • Right product
  • Unused condition
  • Intact seal
  • No Damages

After the inspection of the returned product, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days as per the bank’s policy.

I have not received my refund. What shall I do?

Usually, the refund process is seamless and the amount gets credited without any iterations.

However, if you haven’t received a refund even after 10 days of approval, then we advise you to first check with your bank or credit card company as it might be stuck there.

If the bank or credit card company gives a no error report then please contact us at info@vamaayush.com immediately.

If the following condition are not met, we reserve the right to refuse your package and /or refund:

Please include this return reference on your return package.

All products must be returned in their original package condition, unused & without damage.

Please print out this document and slip it into your package.

The package should be sent to the following address.

Viswanathan Ayush Medical Agencies

4/165-A, Omalur Main Road, Srinivasa Complex,

Ram Nagar, 636004, Salem, Tamilnadu, India

Vama Ayush is not liable for any product quality issues, customers are advised to get in touch with the respective manufacturer's customer care for the resolution.